Business performance management and KPI definition

Whether it is pure financial performance in the commercial sector or also about improving the effectiveness and efficiency of service delivery in the public sector, Performance management is all about ensuring that as much information and decision making as possible is geared towards improving performance in line with the organisation's goals and strategy. Kellerton's definition of performance management is a wide one and incorporates a number of other disciplines that can help achieve the result. These include:

  • Business planning and consolidation software (to align budgets, strategic plans and management accounts to an organisations goals)
  • Executive dashboards (to display key performance indicators (KPIs) to the senior management team)
  • A balanced scorecard methodology (to help measure an organisations performance holistically and balance financial and non-financial KPIs) 
  • Strategy management software (to keep track of initiatives, performance objectives and KPIs in one place)
  • Performance appraisals and performance related pay (An HR driven activity to align appraisals and sometimes pay to corporate goals and strategy)

In short, we can help not just to get better information out of your systems, but to do something useful with that information and make better strategic plan and both management and front line decisions to improve business performance. We do this through a number of advisory services:

  • Business strategy review with information in mind
  • Balanced scorecard design and implementation as a business strategy
  • KPI review and definition workshops
  • Design of appraisals and front line performance measures